Online Help Desk
This page explains the benefits of an online help desk, how it should work in practice and how it increases customer satisfaction and builds relationships.
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Online Help Desk builds relationships with existing customers, providing 24/7 help and support. Customers can log problems, track statuses, and search your database for previous solutions.
Below are just some of the features of our Online Help Desk, if you have a specific requirement or any questions contact us today.
Problem Logging/Tracking
Allow customers to log in through a secure portal, and log problems and issues. Problems can be immediately added to your problem pool in your CRM system, with full details of existing service contracts with that particular customer. If appropriate, the customer can even log a problem against a particular inventory item at the customer's site, helping your team diagnose the problem as quickly as possible.
Problems can then be given any number of user-defined statuses, allowing the user the log in later to check how the problem is progressing.
Customers can login through a secure customer portal and log new problems
Search Previous Problems
Go beyond the normal FAQ pages of your competitors with the ProspectSoft Infobase. Infobase creates a searchable log of all previously resolved problems, reducing the number of routine enquiries. Customers can also browse through unsolved problems and problems related to their account or service contract.
Browse outstanding problems and search through previous solutions
To find out more about Online Help Desk and request a demonstration, call 01494 486301.
Further Details
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If you have any questions either call us directly on 01494 486301 or email sales@prospectsoft.com.
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